Terms of Use

 Your acceptance of this agreement

This website is operated by Story wood. Throughout the site, the terms “we”, “us” and “our” refer to Story wood. Story wood offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Story wood Service

Storywood allows Users to upload and store(limited) digital photographic images (each an “Image”). All Images can be any image size, quality and colour.  Storywood prints these pictures on natural wooden products and turns them into perfect home décors and gifts.


Storywood offers users the ability to order:

  • prints of their Images;
  • personalised products and services which bear Users’ Images on or within them.


We have rights to refuse service to anyone, if we think someone to be misusing our service or using our service in an unlawful manner.


Customer Content Rules

 Information(including textual annotations to and comments on Images) and images uploaded, posted, contributed, distributed, communicated, transmitted or linked-to by a User on, through or in connection with Story wood are treated as Customer information for the purposes of these Terms. Customers must have the right to deal, and the right to authorise us to deal, with their Customer Content in the ways that they and we use it in connection with the Services or for other purposes referred to in these Terms. You must not upload Customer Content, or otherwise deal with Customer Content through Story wood, if you do not have the right to do so. Each Customer shall ensure that his/her Customer Content, and his/her and our use of it, does not:

  • infringe anyone’s copyright
  • infringe anyone’s privacy or data protection rights
  • infringe any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
  • contravene any applicable law (including, without limitation, any criminal law) or regulation
  • include anything that is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
  • contain any computer virus, macro virus, Trojan horse, worm, or anything else designed to interfere with, interrupt, or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority, or expropriate any system, data or personal information
  • misrepresent the User's identity in any way or impersonate any person
  • include any material containing personally identifying information about another person, such as their real name, address, phone number, or email address, except with the written approval of that person
  • contain material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
  • harass, upset, embarrass, alarm or annoy any person
  • give the impression that it emanates from us, if this is not the case
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

We may without notice delete any Image or other Customer Content which appears to breach our Content Rules, or prevent any use of Services (including purchase of Products) which includes any such Image or User Content.


Terms of purchase

A contract between a Customer and Story wood for the purchase of a Product is created as follows:

  • The User places the order for a Product on the Site or App by pressing an order confirmation button at the end of the checkout process.
  • By confirming your order, you are agreeing to purchase the Product you have selected.
  • At this point, we take payment for your order by means of your nominated Payment Method.
  • We will send to you a email detailing your order for the Product, and other information we must provide to you.


Note that Story wood may reject an order in certain circumstances, namely:

  •  Your order breaching the requirements of these Terms;
  • The use of Images which infringe the Content Rules;
  • The Product you order being unavailable;
  • Our inability to obtain authorisation for your payment; or
  • A relevant pricing or Product description error being identified.
  • If we reject your order, we will contact you to confirm this and reverse the payment you have made for that order.


Cancelation, Returns and Refunds

Note that Story wood does not apply cancellation, because they have been made to your specific requirements and images. We recommend before finalising the checkout, check your order with terms and faq.

Storywood does not apply refunds and replacements on issues unrelated to storywood such as, changed mind customer, damage the goods by customer..

If product arrives with some issues. Please contact us within 2 days with your order number and photographs and descriptions as they have arrived to you.

After check issue on a case-by-case basis with our team, and it’s at our discretion to determine whether an item can be returned and replaced. Furthermore, we’ll refuse the return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.

If our team decide to replacement or repair, your initial item must be returned to us in an un-used condition and return shipping costs are payable by the customer. We have the right to refuse returns if they don’t meet the conditions here.

As the story wood team, we are focused on solving your problems in the most appropriate way, if you encounter situations like the above, contact contact@storywood.com.au for more information and assistance.


Customer Support

You can contact us by phone, by email and consult our FAQs (any time).
Calls to our Customer Support phone number are charged at the basic rate.



Please be aware that:

  • Standard delivery will be estimated to be delivered in 2-3 working days after date of despatch, but this is not guaranteed (untracked)
  • If express delivery will be estimated to be delivered in 1-2 working days after date of despatch, but you should contact with contact@storywood.com.au for express order.
  • Note that, Story wood cannot accept responsibility for loss or any damage to your package and responsible for postage delays.

Standard delivery: 9 working days after date of dispatch.


Intellectual Property

By uploading, posting, contributing, distributing, communicating or transmitting customer images, a Customer expressly grants to us a non-exclusive, royalty-free, irrevocable licence to use, reproduce, adapt, distribute and communicate to the public and any other interactive services through which Storywood is accessible for the purpose of,  performing obligations we owe to Users and exercising rights Users grant to us, subject to and in accordance with under these Terms.

Note that we may modify customer content in order to conform it to Story wood or the requirements of a Product (such as by cropping Images). You acknowledge that all copyright, trade marks, and other intellectual property rights in and relating to Story wood are owned by, or licensed to, us. You may use and access Story wood and that User Content only to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available.

 No-one may copy, distribute, show in public or create any derivative work from Story wood, or any of the material which is found on Story wood unless properly licensed to do so by us. You are not allowed to use Story wood (or to copy or use any material found on Story wood) for any commercial purpose other than to conduct the purchase of a Product from Story wood.


Third party websites

These Terms of Use apply to all users of the Website, including users who contribute information, ideas, and other materials or services on the Website. Story wood has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. By using the Website, you specifically release Story wood from any and all liability arising from your use of any third-party website.

If you would like to link to the Site, you must follow Story wood guidelines. Unless specifically authorized by Story wood, you may not create links to this site that bypass the home page or other parts of the Site. You may not mirror or frame the home page or any other pages of this Site on any other web site or web page.


Product and Marketing

Keep in mind that wood is a naturally imperfect product with variations in knots, grain and tones - even within the same sheet. And that’s why we love it, each piece is totally unique - just like you.

When deciding on materials, remember that viewing colours on your device’s screen is just a guide-most screens have different brightnesses, calibrations and display colours differently.

Story wood never share your personal details, from time to time we may use photos and/or videos of our products with your images or photos on them for marketing and marketing on our digital channels (including, website, social media). You can request for products with your images or photos not to be used for our marketing purposes by emailing us at contact@storywood.com.au with your order number and a specific request. We`ll help directly.



We are love to hear feedbacks. From time to time, we may share the feedback shared with us in digital environments(website, instagram, facebook and email) and we reserve this right. If you do not want your feedback shared, let us know from contact@storywood.com and we will resolve this immediately.



Our Privacy Policy governs all users of Story wood. If you do not wish your personal data to be handled as specified in our Privacy Policy, then you must not use Story wood. Users must not use the Services in connection with the sending of any unsolicited messages, or to harvest or otherwise collect information about Users, including email addresses, without their express consent. Users must not use any information about other Users that is accessible through the Services except as expressly permitted by these Terms or the relevant User.


Changes to these Terms

These Terms may change from time to time.  Whey they do, we will post the new version of the Terms on the Site and flag it appropriately.



All issues arising out of or relating to the Services, these Terms or any purchase of a Product shall be governed by the laws of Australia ACT and the non-exclusive jurisdiction of the courts of Australia and ACT.



We are a company registered in Australia, Act. If you have any question or need further information, please contact with contact@storywood.com.au.