Terms of Use
Terms and Conditions
1. Introduction
By accessing our website and/or making a purchase from Storywood, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink.
These Terms apply to all users of our website, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you acknowledge and accept these Terms. If you do not agree to all the terms and conditions outlined herein, you may not access the website or use any of our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
2. Storywood Services
Storywood provides customers with the ability to upload and store digital photographic images (each referred to as an “Image”). These images can vary in size, quality, and color. Our service includes printing these images onto natural wooden products, transforming them into unique home décor pieces and personalized gifts.
Customers can order:
• Printed versions of their images
• Customized products featuring their images
We reserve the right to refuse service to any individual or entity if we determine that our service is being misused or utilized in an unlawful manner.
3. Customer Content Policy
Any images, text, annotations, or other content uploaded, posted, distributed, or linked to our platform by a customer (“Customer Content”) must comply with the following guidelines:
Customers must have the legal rights to upload and use the content in the manner intended. By submitting content, customers confirm they have full ownership or authorization to use the content.
Customer Content must NOT:
• Violate copyright laws or infringe on intellectual property rights
• Breach privacy laws or contain personal data of others without consent
• Include misleading, false, offensive, or defamatory content
• Contain harmful software such as viruses, malware, or other disruptive elements
• Impersonate any person or entity
• Include obscene, discriminatory, or offensive material
• Promote unlawful activity or violate any applicable laws
We reserve the right to remove any content that violates these terms without notice. Additionally, we may deny services (including order processing) if the content breaches these guidelines.
4. Order Process & Acceptance
A legally binding contract for the purchase of Storywood products is formed as follows:
1. The customer places an order by confirming purchase at checkout.
2. By completing the checkout process, the customer agrees to purchase the selected products.
3. Payment is processed immediately via the chosen payment method.
4. Storywood sends an order confirmation email, detailing the purchase and relevant information.
Order Rejection
Storywood reserves the right to reject an order for the following reasons:
• Violation of these Terms
• Use of content that infringes our Content Policy
• Product unavailability
• Payment authorization failure
• Pricing errors or incorrect product descriptions
If an order is rejected, the customer will be notified, and any payment made will be refunded.
5. Cancellations, Returns & Refunds
Cancellations
Due to the personalized nature of our products, cancellations are not permitted once an order has been placed. Customers are encouraged to review their orders carefully before finalizing checkout.
Returns & Refunds
Storywood does not offer refunds or replacements for:
• Change of mind
• Customer-damaged products
If an order arrives damaged or defective, customers must:
• Contact us within 2 days of receipt
• Provide the order number and clear photos of the issue
Our team will assess the case on an individual basis and determine whether the product qualifies for replacement or repair. If a replacement is approved:
• The original item must be returned unused
• Return shipping costs are covered by the customer
Failure to report an issue within the specified timeframe may result in denial of return or replacement.
For any concerns, please contact contact@storywood.com.au.
6. Customer Support
Customers can reach Storywood support via:
• Email: contact@storywood.com.au
• Phone: Charges apply at standard rates
• FAQs: Available on our website for self-help
7. Deliveries
Shipping Estimates
• Standard Delivery: Estimated 2-3 working days after dispatch (untracked).
• Express Delivery: Estimated 1-2 working days after dispatch (must be arranged via email).
• Maximum Delivery Time: Up to 9 working days.
Shipping Responsibility
• Storywood is not responsible for postage delays, lost packages, or damage incurred during transit.
For urgent orders, please email contact@storywood.com.au before placing your order.
8. Intellectual Property Rights
By submitting images to Storywood, customers grant us a non-exclusive, royalty-free, irrevocable license to use, reproduce, adapt, and display the content for the purpose of fulfilling orders and providing services.
Storywood may modify images (e.g., cropping) to ensure they fit within our product specifications.
All copyright, trademarks, and intellectual property rights related to Storywood’s branding, designs, and website remain the sole property of Storywood. No content may be copied, distributed, or used for commercial purposes without prior authorization.
9. Third-Party Websites
Storywood’s website may contain links to third-party websites. We do not control, endorse, or assume responsibility for external sites, their content, or their privacy policies.
Users may not create unauthorized links to our website or frame any part of our site without explicit permission from Storywood.
10. Product Characteristics & Marketing
• Wood is a natural material, and variations in grain, knots, and color may occur. These characteristics make each piece unique.
• Colors may appear differently on screens compared to printed wood products due to display settings.
Use of Customer Photos for Marketing
From time to time, we may feature customer orders on our digital platforms (website, social media, emails). If you prefer your product images not to be used, please email contact@storywood.com.au with your order number and request.
11. Feedback & Reviews
We love hearing from our customers! Storywood reserves the right to share customer feedback and reviews on our website and social media. If you do not wish for your feedback to be shared, please notify us at contact@storywood.com.au.
12. Privacy Policy
Our Privacy Policy governs all interactions with Storywood. Customers must not use Storywood’s services to collect or misuse user data. If you do not agree with our Privacy Policy, you must refrain from using our services.
13. Amendments to Terms
Storywood reserves the right to update these Terms and Conditions at any time. The latest version will always be published on our website. Continued use of our services implies acceptance of any modifications.
14. Governing Law
All matters related to these Terms, our services, and product purchases are governed by the laws of Australia (ACT). Any disputes shall be subject to the non-exclusive jurisdiction of the courts of Australia and ACT.
For any legal inquiries, please contact us at contact@storywood.com.au.